Contact
If you have submitted an order request and would like to know its current status, please sign in to Your Account here: Your Order History.
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Services We DO NOT Offer
X Event planning or advice X Event layout planning or advice X Event management X Event decorating X Event staffing X Items for sale. All items are for rent only. |
Rental Minimum
We require a $100.00 rental subtotal minimum plus a $50.00 delivery fee for all orders. If you do not meet our order subtotal minimum requirement and do not need any other rentals or services but would still like to rent from us, you have the option to pay the difference to meet our subtotal requirement by adding the following item to your order:
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📫 Email Contact Form
If you have a question that is not addressed here or on our Frequently Asked Questions page, please use the form below to contact us. We will respond as soon as possible within 48 hours, MON-FRI. Due to the coronavirus pandemic, response times may be longer than usual.
If you have a question that is not addressed here or on our Frequently Asked Questions page, please use the form below to contact us. We will respond as soon as possible within 48 hours, MON-FRI. Due to the coronavirus pandemic, response times may be longer than usual.
Please DO NOT use this contact form to inquire about rental item availabilty for your event. If you would like to see if we are able to fulfill an order request for you, please submit an order request starting here: Delivery Date & Arrival Preferences. Be sure to also include all rental items you need from us before proceeding and completing the order request "Checkout".
Please note that successful submission of a Rental Order Request on our website does not guarantee availability. We process orders on a first-come, first-served basis. For the best chance of order availability, we advise all customers to submit order requests as far ahead of the desired Delivery Date as possible. Typically, that means at least 4 weeks ahead of time. Once we receive your request, we will let you know if we are able to fulfill your request via email as soon as possible within 2 business days (Mon-Fri). Payment is not required to submit a rental order request.
If we are ABLE to fulfill your request, we will send you a status update message of "In Fulfillment" or "Processing" as well as our Rental Agreement for your review and signature. You will be able to pay for and book your order only after you read, sign and submit the Rental Agreement we send you.
If we are UNABLE to fulfill your request, we will email you an order status update of "Cancelled" as soon as possible within 2 business days so that you may make other arrangements. While we try to accommodate all rental order requests, this is not always possible. For some of the most common reasons why we might cancel your rental order request, please see Reasons Why Your Order Request Might Be Cancelled.
Please note that successful submission of a Rental Order Request on our website does not guarantee availability. We process orders on a first-come, first-served basis. For the best chance of order availability, we advise all customers to submit order requests as far ahead of the desired Delivery Date as possible. Typically, that means at least 4 weeks ahead of time. Once we receive your request, we will let you know if we are able to fulfill your request via email as soon as possible within 2 business days (Mon-Fri). Payment is not required to submit a rental order request.
If we are ABLE to fulfill your request, we will send you a status update message of "In Fulfillment" or "Processing" as well as our Rental Agreement for your review and signature. You will be able to pay for and book your order only after you read, sign and submit the Rental Agreement we send you.
If we are UNABLE to fulfill your request, we will email you an order status update of "Cancelled" as soon as possible within 2 business days so that you may make other arrangements. While we try to accommodate all rental order requests, this is not always possible. For some of the most common reasons why we might cancel your rental order request, please see Reasons Why Your Order Request Might Be Cancelled.
Phone
If you have any questions, please use the contact form above. We will help you as soon as possible within 48 hours, MON-FRI. If you'd like help sooner, you might find the information you are looking for in our Info + FAQ or in our Rental Inventory. Please note that we DO NOT accept phone orders. All order requests for rental equipment must be submitted through our website with a valid email address.
323-793-3793
323-793-3793
PO Box 29056, Los Angeles, CA 90029