INFO & FAQ
How to Request a Rental Order or Quote
To see if we can fulfill a rental order for you or to see the total cost of an order you need, please submit a Rental Order Request by following the steps below. We will let you know if we are able to fulfill your request as soon as possible but up to within 2 business days.
STEP 1: Tell us when you need the rentals here: Your Rental Date & Arrival Preferences.
STEP 2: Add the party rentals you need along with any applicable options you'd like from their listing.
STEP 3: 'Checkout' to enter your Delivery Address and see the costs to deliver your order or to keep the rentals you have chosen for more than one day.
STEP 4: In the final step of the checkout process, you will see the total cost of the order you have put together. If you do not wish to submit the request, simply exit the page. If you would like to submit the request, click the "Submit Rental Order Request" button and it will be submitted to us.
Please note that this is a Rental Order Request and submission of a request does not guarantee availability. While we try to accommodate all requests, sometimes this is not possible due to scheduling conflicts, route conflicts or items being requested being fully booked. We advise all customers to submit order requests at least 4 weeks ahead of the desired Delivery Date for the best chance of order availability.
If we are ABLE to fulfill your rental order request: We will send you our Rental Agreement for your review and signature via HelloSign as soon as possible but up to within 2 business days. You will be able to pay for your order via our secure payment page only after signing our Rental Agreement.
If we are UNABLE to fulfill your rental order request: We will email you an order status update of "CANCELLED" as soon as possible but up to within 2 business days.
STEP 1: Tell us when you need the rentals here: Your Rental Date & Arrival Preferences.
STEP 2: Add the party rentals you need along with any applicable options you'd like from their listing.
STEP 3: 'Checkout' to enter your Delivery Address and see the costs to deliver your order or to keep the rentals you have chosen for more than one day.
STEP 4: In the final step of the checkout process, you will see the total cost of the order you have put together. If you do not wish to submit the request, simply exit the page. If you would like to submit the request, click the "Submit Rental Order Request" button and it will be submitted to us.
Please note that this is a Rental Order Request and submission of a request does not guarantee availability. While we try to accommodate all requests, sometimes this is not possible due to scheduling conflicts, route conflicts or items being requested being fully booked. We advise all customers to submit order requests at least 4 weeks ahead of the desired Delivery Date for the best chance of order availability.
If we are ABLE to fulfill your rental order request: We will send you our Rental Agreement for your review and signature via HelloSign as soon as possible but up to within 2 business days. You will be able to pay for your order via our secure payment page only after signing our Rental Agreement.
If we are UNABLE to fulfill your rental order request: We will email you an order status update of "CANCELLED" as soon as possible but up to within 2 business days.
Payment Options |
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We accept the following bank-issued Credit Cards: Visa, MasterCard, Discover and American Express.
We DO NOT accept: Cash, Checks, Gift or Prepaid cards with or without the above logos. All cards used for payment must be bank-issued to the "Renter".
We DO NOT accept: Cash, Checks, Gift or Prepaid cards with or without the above logos. All cards used for payment must be bank-issued to the "Renter".
Delivery Fee
Can I pick up the items myself to avoid the delivery fee?
No, we do not currently allow for customer "pick-ups" of any orders. We will deliver all rental orders to the delivery address on the signed Agreement.
Rental Agreement
Our Rental Agreement is provided here for your review only. If we are able to accommodate your order, we will send this to you via email as soon as possible within 2 business of receiving your order request. We ask that you agree to all of the terms and conditions and provide your electronic signature within 24 hours of receiving our Agreement or your order may be cancelled. If you do not fully agree with the Rental Agreement, please do not sign and submit the document.
Chair/Table Set Up & Tear Down Options
Do you set up the tables and chairs on delivery?
No, on delivery, we stack the tables and/or chairs curbside or at the location requested within 20 ft of the delivery truck if accessible with our dollies. Set up is entirely the Renter's responsibility unless set up has been ordered and paid for ahead of time. If chair set up or tear down is not selected in the order, the Renter must stack the tables and chairs at the same location delivered to by the agreed upon pickup time or a Tear Down fee will apply.
Chair Set Up: Includes delivery of the chairs to your desired setup location on the delivery property. We will open them up and set them where you would like one time. Chair set up does not include putting chair covers, sashes or decorations on the chairs.
Table Set Up: Includes delivery of the tables to your desired setup location on the delivery property. We will unfold them for you and set them where you would like one time. Table set up does not include putting tablecloths, table covers, table runners, decorations, centerpieces or place settings on the tables.
Chair Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing chair covers and/or decorations.
Table Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing tablecloths and/or decorations or cleaning tables. Tables must be in the same condition as they were delivered.
No, on delivery, we stack the tables and/or chairs curbside or at the location requested within 20 ft of the delivery truck if accessible with our dollies. Set up is entirely the Renter's responsibility unless set up has been ordered and paid for ahead of time. If chair set up or tear down is not selected in the order, the Renter must stack the tables and chairs at the same location delivered to by the agreed upon pickup time or a Tear Down fee will apply.
Chair Set Up: Includes delivery of the chairs to your desired setup location on the delivery property. We will open them up and set them where you would like one time. Chair set up does not include putting chair covers, sashes or decorations on the chairs.
Table Set Up: Includes delivery of the tables to your desired setup location on the delivery property. We will unfold them for you and set them where you would like one time. Table set up does not include putting tablecloths, table covers, table runners, decorations, centerpieces or place settings on the tables.
Chair Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing chair covers and/or decorations.
Table Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing tablecloths and/or decorations or cleaning tables. Tables must be in the same condition as they were delivered.
Stairsteps & Elevator Required Options
Some Rental Items will incur an additional charge on delivery or return if stairsteps or elevator are required to be used for delivery or return. You may choose "NONE" only for the following scenarios:
- You will transport the items after they are off-loaded from the delivery truck to your set up location on the delivery property yourself.
- You have a flat, smooth, level and unobstructed path at least 3 ft wide for us to deliver or return the items.
Reasons Why Your Order Request Might Be Cancelled
If we are unable to fulfill an order request you've submitted, we will send you a status update message of 'Cancelled' as soon as possible. Although we try to fulfill all order requests, sometimes we are unable to do so. Some reasons why we may cancel your order request include:
- Our schedule is fully booked on the requested delivery and/or return day.
- One or more of the items you have requested are already booked by other customers.
- We do not have enough items in our inventory to fulfill the order request.
- Your delivery address is only accessible through narrow and/or winding roads which our delivery trucks cannot use.
- Your delivery address is only accessible if using vehicles smaller than our standard delivery trucks and we are unable to accommodate the requested order in a smaller vehicle.
- You did not sign the Rental Agreement we sent you within 24 hours. (We can only guarantee to hold offered arrival windows and items for 24 hours without full payment.)
- You did not pay for your order after signing our Rental Agreement.
- You have asked us to cancel your order.
Canceling a Paid Order
Any request to cancel a paid order must be made via email reply to your confirmation email. That is the email you received from us with an order status of "PAID".
Per our Rental Agreement, a 50% non-refundable deposit applies to all orders. This deposit will be equal to 50% of the total amount paid for the order. All deposits are completely non-refundable at any time for any reason. All payments are non-refundable after your delivery date or if you cancel your order 14 days or less before your scheduled delivery date.
If you must cancel your order or part of your order - for any reason - 15 or more days before your delivery date, only 50% of the total amount paid or cancelled portion will be refunded to your original payment method. The remaining 50% will be forfeited by you as the cancellation fee.
If you must cancel your order or part of your order- for any reason - 14 days or less before your delivery date, 0% of your total amount paid or cancelled portion will be refunded.
Per our Rental Agreement, a 50% non-refundable deposit applies to all orders. This deposit will be equal to 50% of the total amount paid for the order. All deposits are completely non-refundable at any time for any reason. All payments are non-refundable after your delivery date or if you cancel your order 14 days or less before your scheduled delivery date.
If you must cancel your order or part of your order - for any reason - 15 or more days before your delivery date, only 50% of the total amount paid or cancelled portion will be refunded to your original payment method. The remaining 50% will be forfeited by you as the cancellation fee.
If you must cancel your order or part of your order- for any reason - 14 days or less before your delivery date, 0% of your total amount paid or cancelled portion will be refunded.
Canceling a Paid Order Due to Rain, Inclement or Severe Weather
This policy only applies to events that are scheduled to occur outdoors without appropriate shelter and with rental items belonging to BBS that cannot or should not be used or exposed to rain, high winds (15 mph or greater), inclement or severe weather. This policy does not apply to indoor events on a day that it is raining or experiencing inclement or severe weather. This policy also does not apply to an outdoor event with BBS rental items that are able to be used or set up in the rain or during inclement or severe weather conditions as determined by BBS. If Renter intends to use any items in the order outdoors, Renter must monitor the weather forecast for the Delivery Address zip code on www.weather.gov. BBS will not monitor the weather for Renter leading up to the scheduled delivery date. Renter assumes all risks, liability and associated costs that may come with planning an outdoor event including unexpected weather events. If rain, high winds, inclement or severe weather is forecast to occur in the Delivery Address zip code with a probability of 20% or greater anytime during the start of the Delivery Arrival Window and the end of the Return Arrival Window AND the Renter has items that can only be used outdoors in their order, Renter may choose one of the following options:
- OPTION 1 - Renter may cancel the entire order no later than 5:00 PM the day before the scheduled delivery date to receive a refund of 50% of the total amount that they have paid for the order. The renter must request this cancellation in writing via email message to support@bigblueskyparty.com no later than 5:00 PM the day before the scheduled delivery date. If the email is sent after 5:00 PM, no refund will be considered.
- OPTION 2 - Renter may cancel delivery only of items in the order that cannot be used in the rain, high winds or during inclement or severe weather. If Renter chooses to only cancel a part of the order, Renter may receive a refund of 50% of the amount they have paid for the cancelled items only. The renter must request the cancellation of these items in writing via email message to support@bigblueskyparty.com no later than 5:00 PM the day before the scheduled delivery date. If the email is sent after 5:00 PM, no refund will be considered.
- OPTION 3 - Renter may choose to reschedule the entire order delivery to another date at no additional cost or penalty and only if BBS is available to accommodate the order on the new date. This option cannot be guaranteed as all or some of the requested items, delivery or return arrival windows may already be booked for the new date. If BBS is unable to fully reschedule the delivery or return to another date of the Renters choosing, Renter will receive a refund of 50% of the total amount they have paid for the order. The renter must request to reschedule the order in writing via email message to support@bigblueskyparty.com no later than 5:00 PM the day before the scheduled delivery date. If the email is sent after 5:00 PM, no refund will be considered.
Rescheduling a Paid Order
To reschedule a paid order, the Renter must reply to the most recent email they have received from us with their request at least 72 hours before the scheduled delivery date. If we are able to accommodate the order on a different date of the Renters choosing, we will reschedule the entire order one time at no additional cost. If we are not able to accommodate this order on a different date of the Renters choosing, we will cancel the order and a 50% cancellation fee will apply. The Renter will receive a refund for 50% of the total amount paid for the order. Any refund owed will be made to the credit card used to pay for the order and will be processed within 7 business days.
Adding and Removing Items from a Paid Order
To add items to a paid order, please reply to the most recent email from us with a list of the items you need from our website. Be sure to include your choice for any of the options in the items' listing or the default option will be selected for you.
• If the items you'd like to add are available for your rental period, we will add them to your order and charge the additional cost to the credit card you have used to pay for this order.
• If the items you'd like to add are not available for your rental period, we will let you know as soon as possible so that you may make other arrangements.
To remove items from a paid order, please reply to the most recent email from us with a list of items you'd like to remove.
• If you make this request MORE THAN 5 BUSINESS DAYS before your scheduled delivery date, then you will receive a refund of 50% of the cost of the cancelled items or options. However, please keep in mind you must still meet our $100.00 subtotal minimum for your remaining order items to be delivered. Any refund owed will be made to the credit card used to pay for the order and will be processed within 7 business days following order return.
• If you make this request 5 BUSINESS DAYS OR LESS before your scheduled delivery date, you will not receive a refund for the removed items.
• If the items you'd like to add are available for your rental period, we will add them to your order and charge the additional cost to the credit card you have used to pay for this order.
• If the items you'd like to add are not available for your rental period, we will let you know as soon as possible so that you may make other arrangements.
To remove items from a paid order, please reply to the most recent email from us with a list of items you'd like to remove.
• If you make this request MORE THAN 5 BUSINESS DAYS before your scheduled delivery date, then you will receive a refund of 50% of the cost of the cancelled items or options. However, please keep in mind you must still meet our $100.00 subtotal minimum for your remaining order items to be delivered. Any refund owed will be made to the credit card used to pay for the order and will be processed within 7 business days following order return.
• If you make this request 5 BUSINESS DAYS OR LESS before your scheduled delivery date, you will not receive a refund for the removed items.
Park or Public Property Deliveries
Do you deliver to parks?
Yes, we can deliver to parks and other public property for an additional charge. Some Los Angeles County parks and public spaces have a list of authorized vendors from which you can rent a bounce house and others do not. You must contact the officials for the park of your choice to see if they have any such vendor list. You must also notify park officials ahead of time and obtain any permits prior to submitting your order request. If you would like to rent a bounce house or other item that requires electricity at a park, you must obtain the required permits (if any) for the park of your choice. If there are no sources of electricity available to you at the park, you must rent a generator from us. If you own a generator and would like to use it with our equipment, please contact us ahead of time to make sure it is compatible with our equipment.
Rental Malfunction
What do I do if one of my rentals malfunctions?
Although it is not common for one of our products to malfunction during a regular rental, we ask that you call us immediately if any malfunction occurs. Your delivery person will provide you with the number they can be reached at for the duration of your rental on delivery. If we cannot help you over the phone, we will arrive to your location as soon as possible to help you with the item or to provide an adequate replacement.
Do you have ______________ ?
Our entire current party rental inventory and rental rates can be found on our website here: Party Rentals.
Do you set up the inflatables on delivery?
Yes, all inflatable rentals are delivered and set up for you and are not to be moved from the area in which they are set up by the delivery person(s).
How long can I keep the rentals?
You can keep the rentals for the entire rental period on the Rental Agreement you sign. The rental period on the Rental Agreement is assigned based on your choices on order placement and our schedule of paid Deliveries & Returns. Most customers choose "Same Day Return" rentals which means that the Rentals will be returned and picked up on the Same Day that they were delivered.
