Info + FAQ

Frequently Asked Questions
Can I pick up the items myself to avoid the delivery fee?

No, we do not currently allow for customer "pick-ups" of any orders. We will deliver all rental orders to the agreed-upon delivery address specified on the signed Rental Agreement. We will then return to pick up the rentals during the Return Arrival Window you ultimately book.

How long can I keep the rentals?

You can keep the rentals for the entire rental period on the Rental Agreement you sign. The rental period on the Rental Agreement is assigned based on your choices in your order request and our schedule of paid Deliveries & Returns. Most customers choose "Same Day Return" rentals as they are the least expensive and are great if your venue requires you to be out at a certain time on the same day that your rentals are delivered. Return "The Same Day" means we will return to pick up your rental order later on the exact same day that it is delivered. "The Next Day" begins at 12:00 AM (Midnight) and is charged as the 2nd day of rentals which is discounted for most items. Some areas have the option of a "Midnight" or "1 AM" pickup following delivery for an additional fee as it is outside of normal working hours. However, sometimes it will cost less to choose "Return the Next Day" with a 3 Hour Return Arrival Window during normal working hours. You will be able to select your Delivery Date and Arrival Windows to make the best decision for your order in the Checkout.

Do you have ... ?

Our entire current party rental inventory and rental rates can be found on our website here: Party Rentals.

Do you deliver to parks?

Yes, we can deliver to parks and other public property for an additional charge. Some Los Angeles County parks and public spaces have a list of authorized vendors from which you can rent and others do not. You must contact the officials for the park of your choice to see if they have any such vendor list. If you would like to rent a bounce house or other item that requires electricity at a park, you must obtain the required permits (if any) for the park of your choice.

Do you set up the tables and chairs?

No, on delivery, we stack the tables and/or chairs curbside or at the location requested within 20 ft of the delivery truck if accessible with our dollies. Set up is entirely the Renter's responsibility unless set up has been ordered and paid for ahead of time. If chair set up or tear down is not selected in the order, the Renter must stack the tables and chairs at the same location delivered to by the agreed upon pickup time or a Tear Down fee will apply. ​

Chair Set Up: Includes delivery of the chairs to your desired setup location on the delivery property. We will open them up and set them where you would like one time. Chair set up does not include putting chair covers, sashes or decorations on the chairs.

Table Set Up: Includes delivery of the tables to your desired setup location on the delivery property. We will unfold them for you and set them where you would like one time. Table set up does not include putting tablecloths, table covers, table runners, decorations, centerpieces or place settings on the tables.

Chair Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing chair covers and/or decorations.

Table Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing tablecloths and/or decorations or cleaning tables. Tables must be in the same condition as they were delivered.

• Do you deliver to my area?
• Why was my order request cancelled?
• What payment options do you accept?

Rental Minimum

We require a minimum Subtotal (Total before Delivery, Daily and Arrival Window Fees) of $100.00 for all orders.  Our current Delivery Fee is $100.00 for most areas.  If you would like to rent from us but do not meet our minimum Subtotal requirement you have the option of paying the difference to meet the Subtotal minimum by adding the following item to your rental order request: Rental Minimum.

How to Request a Rental Order or Quote

​​To see if we can fulfill a rental order for you or to request a quote, please submit a Rental Order Request.  To submit an order request, simply start adding the rental items and services you would like from us to your order request (cart) and checkout.  ​​Please note that this is a rental Order Request (not a quote) and submission of a request does not guarantee availability.  Submitting an order request is simply a way for you ask us "can you fulfill this order for me" while providing all pertinent order information that we would need to determine if we can fulfill your the order you are requesting.  While we try to accommodate all requests, sometimes this is not possible due to scheduling conflicts, route conflicts or items being requested being fully booked.  We advise all customers to submit order requests at least 4 weeks ahead of the desired Delivery Date for the best chance of order availability.We will let you know if we are able to fulfill your request as soon as possible but up to within 2 business days.
If you just want to see how much an order would cost you, fill in the options that you need per item correctly and proceed through the checkout.  In the final step of the checkout process, you will see be able to see the total cost of the order you have put together.  If you do not wish to submit the request, simply exit the page.  If you would like to submit the request, click the "Submit Rental Order Request" button and it will be submitted to us. 

If we are ABLE to fulfill your order request:  We will send you our Rental Agreement for your review and signature via Dropbox Sign as soon as possible within 2 business days.  You will be able to pay for your order via our secure payment page only after signing our Rental Agreement.
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If we are UNABLE to fulfill your order request:  We will email you an order status update of "CANCELED" as soon as possible within 2 business days.

Payment Options
​We accept the following bank-issued Credit Cards:  Visa, MasterCard, Discover and American Express.

We DO NOT accept:  Cash, Checks, Gift or Prepaid cards with or without the above logos.  All cards used for payment must be bank-issued to the "Renter".
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Refunds

Per our Rental Agreement, if you must cancel your order or part of your order for any reason or circumstance - including in any way related to COVID-19 - the following will apply:

If you must cancel your order or part of your order - for any reason - 15 DAYS OR MORE BEFORE your original scheduled delivery date, then only 50% of the total amount paid or cancelled portion will be refunded to your original payment method.  The remaining 50% will be forfeited by you as the cancellation fee.
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If you must cancel your order or part of your order- for any reason - 14 DAYS OR LESS BEFORE your original scheduled delivery date, then 0% of your total amount paid or cancelled portion will be refunded. This means 100% of the total amount paid will be forfeited by you as the cancellation fee.

​You will be able to see the specific cut-off dates for your order in Section 7 ("Order Changes & Cancellation") of the signed Rental Agreement.

Delivery Fee + Rental Minimum

All orders require a minimum SUBTOTAL (not Total) of $100.00 before any applicable Delivery fee, Delivery Arrival Window fee and/or Return Arrival Window fee.  If you do not meet the minimum subtotal requirement but would still like to rent from us, please add the Rental Minimum item to your order before checkout.  Any amount used in the Rental Minimum item can be used as a store credit up until 48 hours before your scheduled delivery date.

Current Delivery + Return Fees
  • Most areas within 40 miles of Downtown Los Angeles in Los Angeles County: $100.00
  • Please note that some areas that are difficult to access such as (but not limited to) those with narrow or dirt roads may be charged an additional fee.

Current Delivery Arrrival Window and Return Arrival Window Fees
  • 4 Hour Windows: $0.00 each
  • 3 Hour Windows: $20.00 each
  • 2 Hour Windows: $40.00 each
  • 1 Hour Windows: $80.00 each
  • Early Morning (12 AM - 6:30 AM) 1 Hour Windows: $100.00 each
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Curbside Delivery + Return

Oversize items or those that require us to set up for you must have a flat, level and unobstructed pathway wide enough for passage of the item from the delivery truck to the setup location.
On delivery, we set or stack rental items, tables and/or chairs "curbside" next to the delivery truck.  We can take them to a location within 100 ft of the delivery truck only if it is accessible with our dollies via a flat, level and unobstructed pathway wide enough for passage of the largest requested item.  Set up is entirely the Renter's responsibility unless it has been ordered in the order request. Unless tear down has been ordered, the Renter must set or stack the rentals, tables and chairs at the same location as they are placed by our delivery person by the agreed upon pickup time or an additional fee will apply.  ​Items must not be left unattended by the Renter anywhere that they are accessible by members of the public or where they might be damaged, lost or stolen.

Stairsteps & Elevator Required Options

Some rental items will incur an additional charge on delivery or return if stairsteps or elevator are required to be used for delivery or return.  You may choose "NONE" only for the following scenarios:
  1. You will transport the items after they are off-loaded from the delivery truck to your set up location on the delivery property yourself.  
  2. ​You have a flat, smooth, level and unobstructed path at least 3 ft wide for us to deliver or return the items.  ​
However, some items such as heaters and canopies must be set up by us and so you must choose the appropriate stair step or elevator usage option before adding the item to your order if we will need to ascend or descent stairs, stairsteps or steps.  If stairsteps are required, they must be smooth, even and wide enough to allow for the passage of the items.  Dollies may be used on the stairs if required for the delivery and setup of over-sized items.   Concrete or metal stairs work best.  The stairsteps cannot be cobblestone, slate, stone, rock, wood or any other uneven surface.

Reasons Why Your Order Request Might Be Cancelled

If we are unable to fulfill an order request you've submitted, we will send you a status update message of 'Cancelled' as soon as possible. Although we try to fulfill all order requests, sometimes we are unable to do so. Some reasons why we may cancel your order request include: 
  • Our schedule is fully booked on the requested delivery and/or return day.
  • One or more of the items you have requested are already booked by other customers.
  • We do not have enough items in our inventory to fulfill the order request.
  • Your delivery address is only accessible through narrow and/or winding roads which our delivery trucks cannot use.
  • Your delivery address is only accessible if using vehicles smaller than our standard delivery trucks and we are unable to accommodate the requested order in a smaller vehicle.
  • You did not sign the Rental Agreement we sent you within 24 hours. (We can only guarantee to hold offered arrival windows and items for 24 hours without full payment.)
  • You did not pay for your order after signing our Rental Agreement.
  •  You have asked us to cancel your order. 

Canceling a Paid Order

Any request to cancel a paid order must be made via email reply to the "Paid" confirmation email. Per our Rental Agreement, if you must cancel your order or part of your order for any reason or circumstance - including in any way related to COVID-19 - the following will apply:

If you must cancel your order or part of your order - for any reason - 15 DAYS OR MORE BEFORE your original scheduled delivery date, then only 50% of the total amount paid or cancelled portion will be refunded to your original payment method.  The remaining 50% will be forfeited by you as the cancellation fee.
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If you must cancel your order or part of your order- for any reason - 14 DAYS OR LESS BEFORE your original scheduled delivery date, then 0% of your total amount paid or cancelled portion will be refunded. This means 100% of the total amount paid will be forfeited by you as the cancellation fee.

​You will be able to see the specific cut-off dates for your order in Section 8 ("Order Changes & Cancellation") of the Rental Agreement.

Rescheduling a Paid Order

To reschedule a paid order, the Renter must reply to the most recent email they have received from us with their request at least 7 days before the scheduled delivery date. If we are able to accommodate the order on a different date of the Renters choosing, we will reschedule the entire order one time at no additional cost. If we are not able to accommodate the order on a different date of the Renters choosing, we will cancel the order and a 100% cancellation fee will apply. The Renter will receive a store credit for 50% of the total amount paid for the order. 

Adding and Removing Items from a Paid Order

To add items to a paid order, please reply to the "Paid" confirmation email with a list of the items, skus and options you need from our website. Be sure to include your choice for any of the options in the items' listing or the default option will be selected for you.
• If the items you'd like to add are available for your rental period, we will add them to your order and charge the additional cost to the credit card you have used to pay for this order. 
• If the items you'd like to add are not available for your rental period, we will let you know as soon as possible so that you can make other arrangements.
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To remove items from a paid order, please reply to the "Paid" confirmation email with a list of items you'd like to remove. 
• If you make this request 15 BUSINESS DAYS OR MORE before your scheduled delivery date, then you will receive a refund of 50% of the cost of the cancelled items or options. However, please keep in mind you must still meet our subtotal minimum for your remaining order items to be delivered. Any refund owed will be made to the credit card used to pay for the order and will be processed within 7 business days following order return. 
• If you make this request 14 BUSINESS DAYS OR LESS before your scheduled delivery date, you will not receive a refund for the removed items.