Information & FAQ
Important Information
HOW TO PLACE A RENTAL ORDERStep 1 - Start here: Your Rental Date & Arrival Preferences Step 2 - Add the Party Rentals you'd like to rent along with any applicable options you'd like from their listing. Step 3 - 'Checkout' from Your Rental Order to enter your Delivery Address and see the costs to Deliver your order or to keep the rentals you have chosen for more than one day. Step 4 - In the final page of the checkout process, you will see the total cost of the order you have put together. Step 5 - If you do not wish to place the order, simply exit the page. If you would like to place the order, click the "Submit Rental Order Request" button and it will be submitted for processing. DELIVERY AREA & FEEWe deliver party and event rentals to ALL of Los Angeles, CA and most areas within Los Angeles County! We have a $30.00 standard delivery fee for most areas within 25 miles of Downtown Los Angeles. This covers the cost for us to process, route, prepare, load, unload and drive to your location for delivery and return. Areas further than 25 miles from Downtown Los Angeles may incur additional costs. This fee does not cover set up or tear down of any rental items. Set up and tear down is the Renters' responsibility unless specifically ordered and paid. Our service delivery area in Los Angeles County and borderline cities includes: Los Angeles • Glendale • Burbank • Pasadena • Hollywood • Santa Monica • Alhambra • Altadena • Bel Air • Bell Gardens • Bellflower • Beverly Hills • Brentwood • Calabasas • Carson • Culver City • Downey • El Segundo • Encino • Glendora • Hacienda Heights • Hawthorne • Hermosa Beach • La Canada-Flintridge • La Crescenta • Long Beach • Malibu • Manhattan Beach • Marina del Rey • Montebello • Monterey Park • North Hollywood • Pasadena • Playa del Rey • Rancho Palos Verdes • Redondo Beach • San Gabriel • San Marino • San Pedro • Sierra Madre • Studio City • Tarzana • Toluca Lake • Torrance • Universal City • Valley Village • Van Nuys • Westchester • West Hills • West Hollywood • Westlake Village • Westwood • Woodland Hills • RENTAL AGREEMENT
Our Rental Agreement is provided here for your review only. If we are able to accommodate your order, we will send this to you via email within 24 - 48 hours. We ask that you agree to all of the terms and conditions and provide your electronic signature within 24 hours or your order may be cancelled. If you do not fully agree, please do not sign and submit the document. RAIN & SEVERE WEATHER POLICYThis policy only applies to events that are scheduled to occur outdoors without appropriate shelter or outdoor orders with items that cannot or should not be exposed to rain or severe weather. This policy does not apply to indoor events on a day that it is raining or experiencing severe weather. During periods of rain or severe weather conditions - such as snow or winds exceeding 15 mph – BBS reserves the right to cancel your order or - if already delivered - to retrieve any BBS property that cannot or should not be used in rain or severe weather without refund. If rain or severe weather is forecasted to occur in your delivery location zip code with a probability of 20% or greater on your scheduled delivery date during the start of your delivery arrival window and the end of your return arrival window AND you are having an outdoor event with items that should not be used during rain or severe weather, you ("Renter") have the option of canceling the entire order by 6:00 PM on the evening before your scheduled delivery date to receive a 50% refund of the order total you have paid OR you can reschedule your entire order delivery to another date of your choosing at no additional cost. If you decide to only cancel a portion of your order that cannot be used in rain or severe weather, you may receive a 50% refund for the cancelled portion only or a credit equal to 100% of the cancelled portion to use towards a future order. You must decide which option you would like and notify us of your choice via a reply email to the confirmation “PAID” email you received after paying for your order by 6:00 PM on the evening before your scheduled delivery date. If you choose the option to reschedule your entire order to another future date, you will have 5 business days from your cancellation date to select a new delivery date. If you are having an outdoor event and cancel your order or any portion of your order due to rain or severe weather after 6:00 PM on the evening before your scheduled delivery date, you ("Renter") will NOT receive a refund for your order. If you decide NOT to cancel your order and instead choose to go ahead with the scheduled delivery but BBS determines it must retrieve the items that cannot or should not be used in the rain or severe weather anytime during your rental, there will be no refunds. IT IS THE RESPONSIBILITY OF THE RENTER TO MONITOR THE FORCASTED WEATHER CONDITIONS FOR THE DELIVERY LOCATION ZIP CODE IF YOU ARE HAVING AN OUTDOOR EVENT. IF YOU DO NOT CANCEL YOUR ORDER IN ACCORDANCE WITH THE POLICY ABOVE, THE DELIVERY WILL BE ATTEMPTED AND NO REFUNDS WILL BE CONSIDERED. LINEN DELIVERY POLICYAll tablecloths and chair covers are laundered and inspected for quality before delivery to customers. They are delivered in a plastic bag or box. Although unlikely, please check them upon delivery for any possible stains or rips. There are no refunds for possible "damage" that may be present on delivery if we are notified after your event. Damage (stains, burns, rips, etc.) to the tablecloths and/or chair covers during your rental period will be customers responsibility and will incur additional charges which may include repair or replacement cost. Set-up and removal for pickup is the customers responsibility. Tablecloths and/or chair covers must be removed and bagged, ready for pickup at the agreed upon return time. Returned tablecloths and/or chair covers will be inspected within 24 hours of return. If any damage or stains are found, customer will be invoiced and/or the credit card on file will be charged an appropriate cleaning, repair or replacement costs. If you would like us to set-up or remove the tablecloths and/or chair covers for you, please select the appropriate options above. Please refer to our Rental Agreement and Credit Card Authorization for full policy and agreement. INFLATABLE BOUNCER SAFETY RULESAGE & WEIGHT REQUIREMENTSPersons in the inflatable unit at the same time should be of similar age, weight, and height. Adults and older children should not ride or jump with younger children. INFLATABLE UNIT SAFETY RULES As the renter, the safety of the children and adults at your event during use of the inflatable unit you have chosen is entirely your responsibility. Please make anyone who wishes to enter the inflatable bouncer or slide aware of these written and/or posted safety rules. If you are not able to supervise persons in the inflatable unit during use, you must not let anyone enter the inflatable unit. YOUR PERSONAL SUPERVISION IS ABSOLUTELY REQUIRED. If you fail to read, understand, and agree to follow the rules, we will not setup the inflatable unit. 1. The number of children or adults that can safely enjoy the inflatable unit at the same time is directly related to the size of the unit. You will be informed of that number depending on the inflatable unit you rent. 2. Persons in the inflatable unit at the same time should be of similar age, weight, and height. Adults and older children should not ride or jump with younger children. 3. No persons under 3 years of age unless the unit is specifically designed for their use. 4. Persons with mental or physical impairment should not be permitted in the inflatable unit or slide. This would include those under the influence of drugs or alcohol. 5. The inflatable unit MUST BE securely anchored at all times. DO NOT MOVE THE JUMPER UNIT OR SLIDE from the area where it is set up by our employees. 6. Any child or adult must first remove their shoes before entering the inflatable unit. 7. To avoid neck and back injuries, FLIPS, WRESTLING, PILING, SOMERSAULTS OR ROUGH PLAY ARE NOT ALLOWED. 8. There is absolutely NO silly string, gum, candy, food, drink, water or sticky substances allowed in the inflatable unit or slides. If upon pickup cleaning of such prohibited items is deemed necessary, you will be charged a $100 cleaning fee. 9. Unless the inflatable unit is designated as a "Wet" or "Water" unit or slide, NO person may enter with wet feet, clothing or water. If a "Dry" inflatable gets wet during your rental period, you may be charged a $100 cleaning fee. 10. NO eyeglasses, jewelry, sharp objects, glass objects or toys that may cause injury or damage are allowed in the inflatable unit. 11. NO pets are allowed in the inflatable unit at any time. 12. Children or adults with long hair should tie their hair before entering the inflatable unit. 13. NO pulling on the nets or tipping over of the inflatable unit. 14. Keep people away from the blower(s) at all times. 15. Adherence to the preceding policies is mandatory. The safety of your children and guests is of utmost importance. |
PAYMENT OPTIONS
We accept the following Credit Cards only: Visa, MasterCard, Discover and American Express. We DO NOT accept: Cash, Checks, Gift or Prepaid cards with or without the above logos. All cards used for payment must be bank-issued to the "Renter". PRIVACY POLICYYour use of our website, www.bigblueskyparty.com and our services is governed by our Privacy Policy as follows. If you have any questions, please feel free to email us at support@bigblueskyparty.com. Big Blue Sky Party Rentals uses an online shopping cart software to present our products to you and to receive your order. Information collected during your order placement and registration is used to determine if we can process and fulfill your order for your requested event and/or rental dates. We use the contact information you provide to communicate with you via email and/or phone about your order. We use your email address to periodically send you our newsletter, product updates, discounts and other marketing materials that may interest you. A link will always be provided in our commercial emails to you should you wish to "unsubscribe" and stop receiving commercial email communication from us. However, if you have an open order with us, you will still receive all communication regarding your order. When you email us to any of our email addresses (@bigblueskyparty.com), we use your email address and name to respond and follow up to your inquiry. We do not sell, trade, or otherwise transfer your personal information except in accordance with this policy. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. CHAIR & TABLE POLICYBBS agrees to deliver clean, undamaged tables and/or chairs in good, working order. All chairs and tables are delivered folded and stacked to the delivery address. Delivery farther than curbside is available at no extra charge IF there is a flat, unobstructed path at least 3 ft wide to the chosen drop off area on the delivery property. Set up and tear down is not included in the daily rental rate. Renter may choose to pay for set up and/or tear down from the appropriate options in the item listing. If not paying for tear down, chairs and tables must be folded and stacked as they were and in the same area they were dropped off. If chairs are not folded, stacked and ready for return on Return Arrival or if Renter elects to have us fold and stack the chairs or tables on return but did not pay ahead of time, a tear down fee will be applied to the order. This fee will be charged to the credit card used to pay for the order or Renter may choose to pay this extra cost in cash on return. Chairs and tables must be wiped down by Renter before folding and stacking if any of the following is present on the chairs or tables: gum, candy, food, dirt, paint, glitter, crayon markings, pencil markings, pen markings, tape, glue or any other substance or marking that was not present on delivery. If chairs or tables require special or out of the ordinary cleaning and/or disinfecting, a Cleaning Fee will be applied to the order. If any table or chair is damaged, lost or stolen during the Renters' rental period, the renter must immediately notify BBS by phone, voicemail or email. Renter agrees to pay $50.00 per damaged, lost or stolen table and/or $20.00 per damaged, lost or stolen chair. Renter must not sublease or remove BBS tables and/or chairs from the property to which they are delivered. The tables and/or chairs will be the sole responsibility of the Renter during the rental period. Renter agrees to return the tables and/or chairs rented in the same condition they were received. CHAIR & TABLE SET UP & TEAR DOWNChair Set Up: Includes delivery of the chairs to your desired setup location on the delivery property. We will open them up and set them where you would like. Chair set up does not include putting chair covers, sashes or decorations on the chairs. Table Set Up: Includes delivery of the tables to your desired setup location on the delivery property. We will unfold them for you and set them where you would like. Table set up does not include putting tablecloths, table covers, table runners, decorations, centerpieces or place settings on the tables. Chair Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing chair covers and/or decorations. Table Tear Down: Includes us folding, stacking and removing the chairs from the setup location on the delivery property when we arrive to pick up your rentals. Does not include removing tablecloths and/or decorations or cleaning tables. Tables must be in the same condition as they were delivered. STAIRSTEPS & ELEVATOR REQUIRED OPTIONSSome Rental Items will incur an additional charge on delivery or return if stairsteps or elevator are required to be used for delivery or return. You may choose "NONE" only for the following scenarios:
HOW TO USE OUR HELIUM TANKS
Cancellation PolicyDownload our Rental Agreement and read the section on "Payment & Cancellation" for our Cancellation Policy.
PDF Downloads
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Frequently Asked Questions
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Do you have ______________ ?
Our entire current party rental inventory can be found on our website via the links above under Party & Event Rentals. Can I have a quote for _________________ ?
If you would like a party rental quote, please add the items you would like to rent with the appropriate options and quantities to "Your Order" from our current inventory. Once you've added the rentals you need, click "Checkout" to enter your Delivery address and see the available Delivery & Return options and costs for your area. If you do not wish to place the order, simply do not click the red "Place Order" button on the final checkout page. Do you set up the tables and chairs on delivery?
No, on delivery, we stack the tables and/or chairs curbside or at the location requested within 20 ft of the delivery truck if accessible with our dollies. Set up is entirely the Renter's responsibility unless set up has been ordered and paid. The tables and chairs must be stacked at the same location delivered to by the agreed upon pickup time or a Tear Down will apply. Do you set up the inflatables on delivery?
Yes, all inflatable rentals are delivered and set up for you and are not to be moved from the area in which they are set up by the delivery person(s). What discounts do you have available?
For our current discounts, please see our: Discounts & Coupon Codes. Also, orders for 2 or more days will have a discount automatically applied. How much helium do I need?
The following chart shows the approximate output of balloons per helium tank we have available for you to rent. Please use the chart to determine which size will be best for your balloon-inflating needs. To view all our helium tank sizes and current pricing, please see here: Helium Tank Rentals
Click to enlarge
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How long can I keep the rentals?
You can keep the rentals for the entire rental period on the Rental Agreement you sign. The rental period on the Rental Agreement is assigned based on your choices on order placement and our schedule of paid Deliveries & Returns. Most customers choose "Same Day Return" rentals which means that the Rentals will be returned and picked up on the Same Day that they were delivered. Can I pick up the items myself?
No, we do not currently allow for customer "pick-ups" of any rental orders. We are required to deliver all rental orders to the delivery address on the signed Rental Agreement and to verify the Renter's identity on delivery. Do you deliver to parks?
Yes, we can deliver to parks and other public property for an additional charge to your order. If you would like to rent a bounce house or other item that requires electricity for delivery to a park, you must obtain the required permits (if any) required at the park of your choice. You must notify park officials ahead of time and obtain any permits prior to submitting your order. If there are no sources of electricity available to you at the park, you MUST rent a generator from us. If you own a generator and would like to use it with our equipment, please contact us ahead of time to make sure it is compatible with our equipment. What do I do if one of my rentals malfunctions?
Although it is not common for one of our products to malfunction during a regular rental, we ask that you call us immediately if any malfunction occurs. Your delivery person will provide you with the number they can be reached at for the duration of your rental on your receipt on delivery. If we cannot help you over the phone, we will send out a representative to you as soon as possible to help you with our product or to provide an adequate replacement. What is your cancellation policy?
Per our Rental Agreement, if the Renter decides to cancel a fully paid order, the following will apply: If the order or a part of the order is cancelled - for any reason - more than 72 hours before the scheduled delivery date, 50% of the total amount paid will be refunded to the credit card use to pay for the order within 7-10 business days after the originally scheduled delivery date. If the order or a part of the order is cancelled - for any reason - less than 72 hours before the scheduled delivery date, 0% of the total amount paid will be refunded. However, BBS may decide to offer a store credit in the amount of the total cancelled to be used towards any future rental order at www.bigblueskyparty.com. BBS reserves the right to cancel any order at its discretion without refund if Renter or Renters' Agent or Renters' Guest(s) is hostile - either physically or verbally - to any BBS employee, agent or representative. |
